Frequently asked questions

  • Indulge in our extensive array of services, from soothing massages and revitalising facials to body treatments and beyond. Whether you're seeking individual relaxation or a shared experience with a partner or group, we have something for everyone. Explore our Treatments page for a full list and detailed descriptions.

    Our team of experts is dedicated to their craft, inviting you to go within and realign your mind, body, emotions, and energy. Surrender into stillness with us.

  • All spa guests are invited to enjoy complimentary access to our swimming pool and rejuvenating steam room. We also provide refreshments, including a selection of fine teas, refreshing water, and light snacks to enhance your experience.

  • Absolutely! You can explore our couples treatment options when booking.

  • Yes, we offer a variety of packages to suit different needs. Please visit our Treatments page for packages information.

    We also frequently introduce new promotions, so be sure to check back regularly for the latest offerings. Click here to view the latest Promotions.

  • Indeed we do! Enjoy uninterrupted time together.

    Enjoy space away from distractions and disruptions, where you can enjoy time with those special to you, whether it be your partner, parent, family, or friends.

    Talk to our team about curating the perfect group experience.

    Contact us to discuss options.

  • Absolutely! We're delighted to offer gift certificates for our spa services. Whether it's a treat for a friend, a gesture of appreciation for a partner, a thoughtful gift for family, or a token of gratitude for colleagues, a spa experience at IOMI is the perfect choice. It's a thoughtful way to offer the gift of relaxation and self-care in a world filled with hustle and bustle.

    Gift certificates can be purchased online, over the phone, or in person at our spa.

  • You can make a reservation online through our booking system, by calling us directly, or by visiting the spa in person.

    Click here to book online now.

  • During your first visit, we will have a brief consultation to understand your preferences and any specific needs. Please arrive 15 minutes early to complete any necessary paperwork.

  • We recommend arriving at least 15 minutes before your scheduled appointment to allow time for check-in and to relax before your treatment.

  • You don’t need to bring anything special. We provide robes, slippers, and all necessary amenities. If you’re having a facial, you may prefer to come without makeup.

  • Comfortable clothing is recommended. For massages and body treatments, you will be provided with a robe and slippers. During the treatment, you will be draped with towels or sheets to ensure privacy.

  • We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.

  • We accept all major credit cards, debit cards, and cash. Payment is due at the time of service.

  • We use high-quality products that are organic. Our product lines are carefully selected to ensure the best results and safety for our clients.

  • For body treatments, it's best to avoid heavy meals and alcohol beforehand. Drink plenty of water to stay hydrated. Specific preparation instructions will be provided when you book your treatment.

  • Yes, you can request a specific therapist when booking your appointment. We will do our best to accommodate your request based on availability.

  • Clients under 18 must be accompanied by a parent or guardian. Some treatments may have specific age requirements, which will be discussed at the time of booking.

  • To ensure a peaceful environment for all guests, we ask that you silence your mobile phone and use it sparingly while in the spa.

  • Please inform us of any health conditions, allergies, or injuries at the time of booking. This information helps us tailor your treatment to ensure your safety and comfort.

  • We offer specific treatments that are safe and beneficial for expectant mothers. Please let us know if you are pregnant when booking your appointment so we can recommend the appropriate services.

  • Absolutely! We offer couples treatments and group packages. Please contact us to arrange a special experience for you and your companion(s).

    Couples packages can be viewed on the Treatments page.

  • We frequently offer special promotions and discounts. Please check our Promotions page or sign up for our newsletter to stay informed about our latest offers.