SPA ETIQUETTE
Appointments
Reservations are highly recommended to ensure availability for your desired treatment. A 50% deposit is required to secure your booking, with full payment due upon arrival.
Arrival
Please arrive at least 10 minutes before your scheduled appointment to complete any necessary consultation forms. Late arrivals may shorten the duration of your treatment as we aim to stay on schedule for all guests.
Cancellation & Rescheduling
Appointments are reserved especially for you. We require a minimum of 48 hours’ notice for cancellations or reschedules. For group bookings of 3 or more people, 72 hours’ notice is required. Cancellations made within 48 hours will incur a 50% charge of the scheduled treatment. No-shows will be charged 100% of the service cost.
Health & Pregnancy
If you are pregnant, have any medical conditions, or physical ailments (including colds or flu), please inform us at the time of booking. Certain treatments may be unsuitable during pregnancy or for specific medical conditions. We also recommend having a light meal before any spa package that lasts 2.5 hours or longer.
Attire
Please arrive fresh for your appointment. Robes, slippers, and disposable underwear are available for your comfort. For your safety, we ask that you leave all jewelry and personal items at home or in your hotel room safe. IOMI Spa is not responsible for lost or misplaced personal belongings.
Parking
Parking is not included in the hotel facilities. However, there is a multi-level parking facility, First Parking, directly opposite the hotel. Discount vouchers are available for a flat rate, making parking more affordable for our guests.
Payment
We accept payments by cash, EFTPOS, and all major credit cards. Please note that a service charge applies on weekends and public holidays.
Gift Vouchers
Gift vouchers are available for purchase online, in person at the spa reception, or by phone. We offer both e-gift cards and physical gift cards. Please note that gift vouchers cannot be extended or replaced once expired.
Communication
Our therapists are skilled in both light and strong pressure techniques. Since each guest’s pain threshold is different, we encourage you to communicate your preferences with your therapist during your treatment. Your comfort is our priority, so don’t hesitate to let us know how we can best meet your needs.
