Privacy policy.

IOMI provides the following privacy policy.

Your privacy is very important to us. This privacy policy governs the information we collect about you and your use of the information we provide to you.

IOMI is bound by the privacy laws and guidelines of Australia in relation to the management of personal information. A copy of the national principles is available from The Office of the Australian Information Commissioner (https://www.oaic.gov.au).

IOMI is committed to maintaining the privacy and accuracy of your personal information and to protecting that information from loss, misuse, unauthorised access, alteration and destruction.

By providing personal information to us or by visiting or making an booking at IOMI, you are taken to have read this Privacy Policy, and consent to the collection, use, disclosure and handling of your personal (including sensitive) information in accordance with this Privacy Policy.


Use and disclosure of information

Our goal is to use the information you provide to better understand your requirements and provide information to you on products and services that are most relevant to you.

In general, we collect personal information about visitors or potential visitors to IOMI, suppliers, contractors and consultants to IOMI, and any person who applies to become an employee or contractor of IOMI.

We aim to collect personal information only if it is reasonably necessary to provide the services, products or information you have requested from us.

We collect personal information directly from you wherever possible. However, sometimes we may collect personal information about you from a third party, e.g. a friend who has provided your details to us so we can send you a voucher, or a friend who has entered your name and email address as part of a competition. 

This information may include:

  •  your name, postal address, contact number(s) and email address;
    * age, date of birth and gender;

  • information about your preference for products or services we offer from time to time;

  • payment information such as your credit card details for products, services and cancellation fees (if applicable);

  • information on the products and services we have provided to you;

  • a record of any queries you have made;
    * information provided to us by social networks, website or mobile applications when you visit our website or social media platforms (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page); and

  • other information you have provided to us.

We will only collect other personal information, including sensitive information, in accordance with the Privacy Act 1988.


Sharing of your personal information

We will not disclose, sell, rent or trade your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, and all third parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or other’s rights, property, or safety.

We may disclose your personal information to organisations or people outside of our business for the purposes of assisting us to run our business and to provide products, services and information to you.

The third parties to whom we may disclose your personal information include:

  • external providers of services that we may use to operate our business and manage our business systems (database, CRM and mail and email service providers, marketing and e-commerce service providers, couriers, providers of accounting and payment processing services) and IT technicians who may need access when providing support and other professional service providers as required from time to time;

  • third parties that may provide or assist us with events or services at IOMI;

  • if you are an employee of one of our corporate customers, retailers, contractors or suppliers, we may also disclose your personal information to your employer; and

  • our professional advisors and agents.

The privacy and collection practices of entities to whom we disclose personal information are governed by their own privacy policies and collection notices.

You have rights to access your personal information held by us subject to the provisions of the Privacy Act. If you would like more information about this, please contact us.

Disclosure of medical information

Please inform us of any health-related issues you may have at the time of booking. Conditions we need to know about include (but are not limited to) things such as mental health issues, high blood pressure, heart conditions, allergies, injuries and pregnancy. If you are unsure whether something might be important, please discuss this with booking staff.

This information will be kept in strict confidence.

Cookies

We may use ‘cookies’ on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our website may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.  In some circumstances, cookies may collect and store personal information about you.  We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however, you can adjust your internet browser to disable cookies or to warn you when cookies are being used. Please note that if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies often offer.

Information quality

IOMI aims to ensure that your personal information is accurate, complete and up-to-date. Please contact us if personal information we hold about you is incorrect or has changed and we will use all reasonable efforts to update the information.

Information security

At IOMI, security is a priority. Our website employs robust security protocols to safeguard your data. Our web hosting provider uses secure servers and advanced encryption technology, including SSL (Secure Socket Layer) certificates, to ensure that all data transmitted between your browser and our site remains confidential and protected from unauthorised access. Additionally, our provider continuously monitors their systems for potential vulnerabilities and attacks, providing real-time protection to keep your information secure. By leveraging these advanced security features, we strive to maintain the highest level of data security for our users.

Changes to this privacy policy

We reserve the right to change this Privacy Policy at any time and to notify our customers by posting an updated version of the policy on our website: https://iomispa.com.au

Change in control of IOMI

If we sell or otherwise transfer part or the whole of our business to another organisation (including in the course of a transaction like a restructure, sale, merger or acquisition or as part of a bankruptcy, dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by IOMI may be disclosed to a third party, prospective buyer, transferee or insolvency practitioner and that this is reasonable to enable that party to continue or manage the practice.

Contacting us

If you have any questions about this Privacy Policy or our privacy practices, would like to make a complaint or request access to or correction of your personal information, please contact us using the following details:

  • by email at relax@iomispa.com.au; or

  • by post at IOMI Spa, 27 Little Collins St, Melbourne, Victoria, Australia 3000

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